Senior Business Leader

1 week ago


Norwell, Massachusetts, United States Dogtopia Full time

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an exciting opportunity for a results-driven General Manager to join our team. This role requires a seasoned professional with experience in management and operations who can drive business growth while maintaining the highest standards of customer service and animal care.

Customer Service and Presentation:

  • Maintain a high-performing Front Desk team and ensure a clean and organized environment at all times.
  • Set the example for exceptional customer service by embodying the 3 S's (smile, story, and satisfaction) and holding team members accountable to internal and external customer service standards.
  • Keep team members engaged and motivated, striving for high customer review ratings and creating a positive team-oriented culture.
  • Develop strategies to increase revenue through up-selling and effective use of dog evaluations.

Financial Administrative:

  • Manage groomers, including quality control of work, safety, schedules, and client records, to maintain controllable expenses within budgetary constraints.
  • Utilize training opportunities for the team to address issues such as dog injuries, billing problems, or customer complaints.
  • Analyze financial data to minimize payroll and maximize efficiency, developing cost-saving strategies and initiatives.
  • Collaborate with the District Manager to resolve issues proactively and partner on implementing solutions.

Team Management:

  • Create staffing schedules and monitor daily attendance to maintain optimum staffing levels.
  • Mentor employees to develop their skills and abilities, focusing on career progression based on performance.
  • Cultivate a positive team-oriented culture by leading by example and coaching staff on contributing to a cohesive team environment.
  • Evaluate employee performance and provide constructive feedback to support their growth and development.

Benefits:

  • A competitive salary of $80,000 per year, plus benefits and incentives.
  • The opportunity to bring your dog to work with you every day.
  • Ongoing education and training in basic dog obedience and behavior.
  • A dynamic team culture that promotes collaboration, innovation, and continuous improvement.
  • Career progression based on performance, with opportunities for advancement and professional growth.
  • Additional certification programs available to enhance your skills and expertise.
  • Competitive wages with flexibility in scheduling and paid time off, medical benefits, and company incentives.


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