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Billing Operations Specialist

2 months ago


Detroit, Michigan, United States Crain Communications Full time
Billing Operations Analyst Job Description

The Billing Operations Analyst plays a critical role in ensuring the smooth operation of the billing order management system. This position is responsible for providing overall support and maintenance of the system, collaborating with various teams to improve processes and system use.

Key Responsibilities:
  • Configure and maintain product information and rates in the billing order management system.
  • Support system users by researching and troubleshooting their concerns related to system operations and performance.
  • Collect data and functional requirements from the business and coordinate with IT and vendors to resolve system issues and monitor enhancements.
  • Lead efforts on testing, preparing documentation, and communicating any system modifications and upgrades.
  • Create, update, and maintain business process documentation.
  • Train new employees on system standard reporting and processes.
  • Identify opportunities to streamline processes and create efficiencies.
  • Develop and maintain working knowledge of Crain's full advertising product suite.
  • Understand revenue recognition and ensure all products are mapped to the correct revenue stream.
  • Assist the billing department in reviewing purchase orders and contracts prior to entering the sales order into the system and performing revenue validation.
  • Prepare, maintain, and reconcile weekly sales bookings reports.
Requirements:
  • Bachelor's degree in finance, business administration, or a related field, or equivalent experience.
  • Experience in analyzing information, issues, situations, and procedures to develop effective solutions.
  • Experience using order entry and/or billing systems in a high-volume, fast-paced environment.
  • Demonstrated ability to display excellent customer service to meet the needs and expectations for both internal and external customers.
  • Experience writing customized reports using a database query tool.
  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships in a strong team environment.
  • Proficient with Excel, Word, PowerPoint, and web-based software.
  • Ability to multi-task, problem-solve, be detail-oriented, and meet deadlines.
  • Strong analytical and investigative skills.
Preferred Qualifications:
  • 2-4 years of previous order entry/billing and/or accounting-related experience.
  • Experience with SQL language for retrieving data from a database.
  • Excel Superuser.
  • Experience in the media or advertising industry.
  • Knowledge of Adbase, Naviga Ad, or similar tools.

Crain Communications offers competitive benefits, including retirement plan savings contributions and bonus opportunities based on individual and company performance.