Operations Support Specialist
4 weeks ago
As an Operations Support Specialist at H&R Block, you will provide administrative support to our regional offices, ensuring seamless day-to-day operations. This role involves providing technical support to internal and external customers, resolving issues, and escalating concerns to management as needed.
Key Responsibilities
• Provide administrative support to regional offices, including ordering supplies, managing office operations, and coordinating with district operations coordinators.
• Serve as a single point of contact for technical support, utilizing software solutions, knowledge bases, and personal expertise to resolve customer issues.
• Monitor customer requests, communicate effectively, and deliver solutions in a timely manner.
• Collaborate with district operations coordinators, customer service managers, and technical support specialists to ensure seamless customer support.
Requirements
• 1-3 years of administrative experience, preferably in a customer-facing role.
• Excellent communication, problem-solving, and analytical skills.
• Ability to work in a fast-paced environment, prioritize tasks, and adapt to changing demands.
• Familiarity with Microsoft operating systems, networking connectivity, and software applications.
About H&R Block
H&R Block is a leading provider of tax preparation and financial services. We are committed to diversity and inclusion, and we welcome applications from qualified candidates regardless of their background or experience.
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