Operations Support Specialist

4 weeks ago


Detroit, Michigan, United States H&R Block Full time
Job Summary

As an Operations Support Specialist at H&R Block, you will provide administrative support to our regional offices, ensuring seamless day-to-day operations. This role involves providing technical support to internal and external customers, resolving issues, and escalating concerns to management as needed.

Key Responsibilities

• Provide administrative support to regional offices, including ordering supplies, managing office operations, and coordinating with district operations coordinators.

• Serve as a single point of contact for technical support, utilizing software solutions, knowledge bases, and personal expertise to resolve customer issues.

• Monitor customer requests, communicate effectively, and deliver solutions in a timely manner.

• Collaborate with district operations coordinators, customer service managers, and technical support specialists to ensure seamless customer support.

Requirements

• 1-3 years of administrative experience, preferably in a customer-facing role.

• Excellent communication, problem-solving, and analytical skills.

• Ability to work in a fast-paced environment, prioritize tasks, and adapt to changing demands.

• Familiarity with Microsoft operating systems, networking connectivity, and software applications.

About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to diversity and inclusion, and we welcome applications from qualified candidates regardless of their background or experience.
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