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Quality Assurance Engineering Lead

2 months ago

Cleveland, Ohio, United States Component Repair Technologies Full time

POSITION SUMMARY

The Quality Engineering Supervisor is tasked with overseeing and managing the Quality Engineering Team's operations. Reporting directly to the Quality Manager, this role involves leading a skilled team of Quality Department professionals to achieve both customer and organizational objectives. The ideal candidate will ensure adherence to internal protocols as well as compliance with Federal Aviation Administration (FAA) and original equipment manufacturer (OEM) standards.

This position requires the application of expertise in various disciplines, including manufacturing processes and aviation repair, alongside the regulations governing civil aviation. Daily collaboration with other specialists within the organization is essential for fostering knowledge growth and ensuring effective performance in this role.

COMPANY BACKGROUND

Component Repair Technologies (CRT) is a family-owned enterprise operating in Mentor, OH since 1985. With a dedicated workforce of approximately five hundred employees, many of whom have been with the company for decades, our team is integral to our success.

CRT specializes in the repair and overhaul of turbine engine components, serving the world's leading airlines and jet engine manufacturers. Recognized as a global leader in the aerospace and marine turbine engine repair industry, CRT holds authorizations from the FAA and other international regulatory bodies.

Our commitment is directed towards our valued employees, customers, and the community. We invite you to explore career opportunities with CRT.

KEY RESPONSIBILITIES

  1. Oversee the timely resolution of customer complaints and warranty investigations, including root cause analysis, corrective actions, technical reporting, and customer communication.
  2. Enhance the effectiveness of preventative measures derived from investigations or continuous improvement initiatives.
  3. Audit product work instruction packages produced by engineering, ensuring compliance with OEM requirements, current customer work instructions, and industry standards.
  4. Review and approve maintenance release certificates on a daily basis.
  5. Provide direct managerial oversight for the department and its personnel.
  6. Set daily, weekly, and monthly objectives for the Quality Engineering team.
  7. Inspire, mentor, and guide team members to achieve targeted outcomes.
  8. Coordinate and direct all activities of the Quality Engineering Department in alignment with the Quality Manager.

ESSENTIAL QUALIFICATIONS

  1. Proven experience in leading teams in problem-solving, root cause analysis, and continuous improvement efforts.
  2. Demonstrated success in resolving customer issues and managing warranty investigations.
  3. Effective communication skills across multiple teams and levels during problem-solving processes.

PREFERRED QUALIFICATIONS

  1. Bachelor's degree in a technical or engineering discipline, with a focus on quality control.
  2. ASQ Certified Quality Engineer Certification (CQE) is advantageous.

ADDITIONAL QUALIFICATIONS

  1. Proficient in reading, writing, speaking, and understanding the English language.
  2. Above-average computer skills and familiarity with standard software applications.
  3. Experience in interpreting and applying basic shop mathematics and utilizing measuring instruments such as micrometers and calipers.
  4. Strong organizational and analytical problem-solving abilities.
  5. Compliance with the requirements set forth by the FAA or other regulatory entities, if applicable.

WORK ENVIRONMENT

  1. This position may involve pre-employment testing, including fitness for duty assessments and vision examinations.
  2. Adherence to general shop safety protocols is required, including the occasional use of safety glasses, safety toe shoes, and hearing protection.
  3. Ability to stand and/or sit for extended periods during the shift.
  4. Occasional lifting, carrying, pushing, or pulling of items weighing up to 10 lbs may be necessary.

EMPLOYEE BENEFITS

At CRT, our employees and their families are our top priority. We offer a comprehensive and innovative benefits package, including:

  1. Two excellent health care options, one being fully funded (no premiums for employees and their families) and the other involving traditional employee premium contributions. Coverage includes health, vision, and dental plans, along with short- and long-term disability and life insurance.
  2. A 401k program with a matching contribution of up to 6% and annual cash bonuses based on company performance.
  3. Opportunities for continuing education through various sources, with tuition reimbursement available based on eligibility.
  4. Traditional paid time off (PTO) comprising vacation days and personal days.
  5. Multiple shift options with hourly premiums for off-shifts.

EQUAL OPPORTUNITY EMPLOYER

Component Repair Technologies, Inc. is an Equal Employment Opportunity/Affirmative Action Employer, M/F/H/V.

CRT is dedicated to providing a safe and healthy workplace while promoting the health and well-being of its employees. The Company’s policy is to hire only individuals who do not use nicotine products or drugs. All candidates will undergo screening for nicotine and drug use prior to employment. Employment opportunities at CRT are available to all qualified applicants based solely on their job-related experience, knowledge, skills, and abilities. CRT adheres to all applicable federal, state, and local laws regarding equal employment opportunity.