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Customer Service Representative

2 months ago

Lakeland, Florida, United States Publix Super Markets, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Publix Super Markets, Inc. As a Customer Service Representative, you will be responsible for investigating customer complaints regarding issues with products sold at Publix and ensuring all necessary information is accurately captured.

Key Responsibilities
  • Process customer complaints regarding issues with national brand, private label, manufactured, and retail altered products
  • Prepare reports upon business and customer demand
  • Process regulatory action taken with a retail store
  • Respond in a professional manner to customer complaints
Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted, you will receive a confirmation email.

Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.

Benefits
  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental, and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria