Customer Service Representative

3 weeks ago

Lakeland, Florida, United States GetixHealth Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for ensuring that client-assigned healthcare accounts are billed and paid accurately and timely.

Key Responsibilities
  • Medical Collections: Gather information, perform research, and resolve customer inquiries in a timely and professional manner.
  • Respond to telephone inquiries (inbound/outbound) utilizing standard procedures and scripts.
  • Communicate appropriate options for resolution and inform customers/patients about services available.
  • Schedule work to ensure accurate phone coverage and prioritize calls as required.
  • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

Requirements
  • High school diploma or college degree from an accredited college or university.
  • Spanish fluency preferable.
  • Two to five years industry experience in medical revenue cycle management required.
  • Medical experience, either practical or classroom knowledge needed.
  • Proven understanding of the medical revenue cycle.
  • Demonstrated excellent verbal, written, and interpersonal communication skills.
  • Demonstrated knowledge of HIPAA rules and regulations.
  • Attention to detail.
  • Good attendance record.
  • Proven ability to work collaboratively in a team environment.
  • Demonstrated ability to perform work in alignment with company mission and values.
  • Proven PC proficiency in MS Office Suite Applications.

Work Environment
  • Work environment is either remote or an office location.
  • The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone.
  • Occasional lifting may be required up to 25 lbs.
  • Must be able to sit for extended periods of time with frequent bending and stooping.
  • Must have current, valid driver license or reliable transportation to commute to/from work.

Benefits and Incentives
  • Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
  • Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
  • 401(k) Retirement Savings Plan: Eligible to participate in the company's 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
  • Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
  • Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

  • Customer Service Representative

    2 weeks ago

    Lakeland, Florida, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe're looking for a talented Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service to our customers.Key Responsibilities:Provide excellent customer service to our customersResolve customer...

  • Customer Service Representative

    2 weeks ago

    Lakeland, Florida, United States Kangaroo Express Full time

    Key Responsibilities:Kangaroo Express W Memorial Blvd - As a Retail Customer Service Representative, you will be responsible for:Greeting customers and providing a positive shopping experienceOperating the cash register and handling customer transactionsMaintaining a clean and organized store environmentWorking collaboratively with the food program team to...

  • Customer Service Representative

    4 weeks ago

    Lakeland, Florida, United States Kangaroo Express Full time

    Customer Service RepresentativeKangaroo Express is seeking a Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet and assist customers in a...

  • Customer Service Representative

    2 weeks ago

    Lakeland, Florida, United States Circle K Stores, Inc. Full time

    Key Responsibilities:As a Customer Service Representative, you will be responsible for greeting customers, operating the register, and making purchase suggestions. You will also have the opportunity to gain entry-level management experience by leading shifts on a regular basis. Key Skills:You will be successful in this role if you have excellent...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States EOTM - Partners Professional Full time

    Job Title: Customer Service RepresentativeEOTM - Partners Professional is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working closely...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States Garland Insurance Inc Full time

    Job DescriptionAt Garland Insurance Inc, we are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.The Customer Service Representative will be responsible for processing customer policy change...

  • Customer Service Representative

    2 months ago

    Lakeland, Florida, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeAt Circle K Stores, Inc., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and safe store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States Chicken n fish - Lakeland Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional service to our customers, maintaining a clean and tidy work environment, and accurately processing cash and credit payments.Key...

  • Customer Service Representative

    4 weeks ago

    Lakeland, Florida, United States Cj Vapes & Lounge Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative / Barista at Cj Vapes & Lounge. In this role, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesAssist customers...

  • Customer Service Representative

    4 weeks ago

    Lakeland, Florida, United States Jared Faniel - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Jared Faniel State Farm, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the opportunity to...

  • Customer Service Representative

    4 weeks ago

    Lakeland, Florida, United States Kelly Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Kelly Services, Inc.Key Responsibilities:Answer inbound phone calls in a prompt, courteous, and professional manner, ensuring compliance with state and federal regulations.Provide first call resolution where possible and demonstrate the ability...

  • Customer Service Representative

    4 weeks ago

    Lakeland, Florida, United States SpikeIT Global Solutions Inc Full time

    Job Title: Front Desk RepresentativeAt SpikeIT Global Solutions Inc., we are seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our clients, ensuring a positive and efficient experience.Key Responsibilities:Meet and...

  • Customer Service Representative

    4 weeks ago

    Lakeland, Florida, United States SpikeIT Global Solutions Inc Full time

    Job Title: Front Desk RepresentativeAt SpikeIT Global Solutions Inc, we are seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our clients, ensuring a positive and efficient experience.Key Responsibilities:Meet and...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States Ace Handyman Services Lakeland Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Ace Handyman Services Lakeland. As a key member of our customer service team, you will be responsible for providing exceptional customer service, facilitating sales and education, and coordinating schedules and material ordering for our...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States Rachel Machin - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE SUMMARY:As a Customer Service Representative with Rachel Machin State Farm Agency, you will play a vital role in delivering exceptional client experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...

  • Customer Service Representative

    2 weeks ago

    Lakeland, Florida, United States Knitwell Group Full time

    About UsAt Lane Bryant, we're dedicated to empowering women through fashion. Our 120-year history is built on a foundation of inclusivity and acceptance. We believe that every woman deserves to feel confident and beautiful, regardless of her size or shape.The RoleWe're seeking a Customer Service Representative to join our team. As a key member of our store...

  • Healthcare Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States GetixHealth Full time

    Job SummaryWe are seeking a skilled Healthcare Customer Service Representative to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Representative II

    2 weeks ago

    Lakeland, Florida, United States McLane Company Full time

    Customer Service Representative II at McLane CompanyThis role involves handling non-routine customer issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. The position provides a reliable communication network for customers, resulting in strong business relationships.Key Responsibilities:Monitor...

  • Customer Service Representative

    2 weeks ago

    Lakeland, Florida, United States Buffalo Wild Wings Full time

    About Buffalo Wild WingsWe are a fast-paced sports bar and grill with a passion for providing exceptional customer service. Our team is dedicated to creating a welcoming atmosphere for sports fans of all ages.Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative,...