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Front Desk Representative

2 months ago


Selma, Alabama, United States MOBILE DAYS INNSUPER 8 Full time
About A&R Hospitality Group

A&R Hospitality Management operates 19 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.

Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at MOBILE DAYS INN/SUPER 8. As a key member of our front desk team, you will be responsible for providing exceptional customer service to hotel guests and clients.

Key Responsibilities
  • Register all incoming guests and ensure all pertinent information is obtained
  • Assist in other departments as needed
  • Address and resolve guest complaints in a timely manner
  • Block incoming reservations based on guest requests and room availability
  • Block arriving reservations of all groups
  • Maintain cleanliness of the back office and front desk area
  • Anticipate guest needs in order to have superior guest service
  • Maintain confidentiality and security of proprietary company information and guest information
Benefits
  • Paid vacation time
  • Hotel discounts
  • Paid Holidays
  • Continuous training
  • Medical/Dental/Vision Insurance
  • Supplemental Insurance Available
  • Free Teledoc for eligible employees
Equal Employment Opportunity

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.