Front Desk Representative
3 weeks ago
A & R Hospitality Group is seeking a highly skilled Guest Service Representative to provide exceptional customer service and maintain a positive attitude.
About A & R Hospitality Group:
A & R Hospitality Management operates 19 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets.
The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.
The primary role of the Guest Service Representative is to work at the front desk of the hotel and provide service to hotel guests and clients.
The GSR greets and checks in arriving guests and checks out departing guests.
The GSR provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests.
We are in search of qualified candidates who can excel at the following:
- Always maintain a professional appearance
- Register all incoming guests and ensure all pertinent information is obtained
- Assist in other departments as needed
- Address and resolve guest complaints in a timely manner
- Block incoming reservations based on guest requests and room availability
- Block arriving reservations of all groups
- Maintain cleanliness of the back office and front desk area
- Anticipate guest needs in order to have superior guest service
- Maintain confidentiality and security of proprietary company information and guest information
A & R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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