Business Office Manager

3 weeks ago

Selma, Alabama, United States Allen Health and Rehabilitation Full time
Job Summary

We are seeking a highly skilled Business Office Manager to join our team at Allen Health and Rehabilitation. The successful candidate will be responsible for administering daily, monthly, quarterly, and annual business office functions, providing exceptional customer service to residents and sponsors, and maintaining accurate financial records.

Key Responsibilities
  1. Determine residents' level of care and payment source, communicating with Central Billing Office, family/sponsors, and management staff.
  2. Gather information and submit paperwork to Medicaid for eligibility determination, forwarding all information to Central Billing Office.
  3. Maintain Medicaid resource amounts from Medicaid award letters in the computer billing system, forwarding information to Central Billing Office.
  4. Process admissions/discharges on all Medicaid residents into the LTC (State System), completing required forms upon admission/readmission.
  5. Collect, record, and document information regarding all activity occurring on an account, including posting/processing of ancillary charges, resident charges, and late charges in the resident accounting system.
  6. Reconcile daily resident census, update computer billing systems, and forward information to required parties.
  7. Maintain all resident files to ensure that required documentation is filed properly, purging paid-out resident files to maintain adequate filing space and an accurate filing system.
  8. Collect payments or make financial arrangements at time of discharge on resident due amount according to established policy, forwarding all information on deposits to Central Billing Office for proper posting.
  9. Work with Admissions Coordinator in the admission of residents from a financial perspective, including insurance verification and certification.
  10. Determine whether an account is potentially uncollectible and forward information to Central Billing Office for submission to a collection agency.
  11. Use analytical and problem-solving abilities to handle any questions or complaints from residents or sponsors, referring difficult issues to Central Billing Office.
  12. Review and correct billing for ancillary services to ensure the facility is billed for Part A residents only, providing accurate insurance information for billing.
  13. Upload ancillary tracking data to billing for month-end purposes.
  14. Gather information and complete all paperwork for Veteran's Affairs Office.
  15. Submit paperwork to Social Security on residents that sponsors fail to pay resource amount to ensure payment is received on account monthly, reporting to DHR/Ombudsman for misappropriation of funds.
  16. Submit monthly 25% audit of Medicaid residents to Long Term Care Division of Medicaid for the State of Alabama.
  17. Conduct monthly audit with Central Billing Office to ensure 100% accuracy in registration/billing/collection process.
  18. Maintain a system for completion of outpatient therapy logs, collecting and entering information for all residents into the system for billing.
  19. Serve as a gatekeeper for pre-certification and Medicare caps.
  20. Coordinate efforts with residents/sponsors in enrollment in a drug plan as needed, communicating with pharmacy vendor to ensure correct billing on drugs.
  21. Administer petty cash fund.
  22. Administer resident trust fund.
  23. Interview and select front desk personnel.
  24. Schedule front desk personnel work hours, work assignments, and monitor absenteeism of personnel.
  25. Conduct departmental performance evaluations and in-services.
  26. Counsel/discipline front desk personnel as necessary, forwarding all documentation to Human Resources.
  27. Perform other duties and responsibilities as directed, including any special projects.
Requirements

Bachelor's degree in Accounting or Business Administration preferred. Minimum of three (3) years experience performing business office functions in a healthcare setting required. One year of supervisory experience preferred.

Physical Requirements
  1. Must be able to walk, sit, and stand intermittently throughout the workday.
  2. Must be able to reach, bend, and/or stoop intermittently throughout the workday.
  3. Must be able to work with hands and fingers throughout the workday.
  4. Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.

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