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Full-Time Lead Front Desk Coordinator

2 months ago

Wind Gap, Pennsylvania, United States St. Luke's Hospital Full time
Job Summary

St. Luke's Hospital is seeking a highly skilled and experienced Full-Time Lead Front Desk Coordinator to join our team. As a key member of our administrative staff, you will be responsible for overseeing all front desk operations and ensuring seamless communication with patients, visitors, and staff.

Key Responsibilities
  • Administrative Leadership: Provide guidance and supervision to front desk staff, ensuring excellent customer service and efficient administrative processes.
  • Operational Oversight: Manage all front desk functions, including registration, scheduling, and billing, to ensure accuracy and timeliness.
  • Communication: Serve as a point of contact for patients, visitors, and staff, responding to inquiries and resolving issues in a professional and courteous manner.
  • Training and Development: Assist in the training of new front desk staff and provide ongoing coaching and feedback to ensure high performance.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency and productivity.
Requirements
  • Education: High school diploma or equivalent required; bachelor's degree in business or a related field preferred.
  • Experience: Minimum of five years' experience as a medical receptionist or in a related administrative role.
  • Skills: Excellent customer service and interpersonal skills; strong communication and problem-solving abilities; proficiency in computer software and data entry.
What We Offer

St. Luke's Hospital offers a competitive salary and benefits package, as well as opportunities for professional growth and development.