Patient Access Coordinator

4 weeks ago

Wind Gap, Pennsylvania, United States St. Luke's Hospital Full time
Job Summary

The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations.

This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc.

A Patient Access Representative I is required to have excellent customer service skills and exhibit PCRAFT values at all times with internal and external customers.

Patient Access Representative I communicates/coordinates with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure excellent patient experience, clean claim submission, and payment for services.

May require occasional travel between campuses or regional locations. Required to be cross-trained in all departments at campus or within region.

Key Responsibilities
  • Correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records.
  • Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.
  • Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.
  • Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections.
  • This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.
Requirements
  • Excellent customer service and interpersonal skills required.
  • General computer experience and ability to type fluently, accurately, and quickly required.
  • Insurance background preferred.
  • Knowledge of medical terminology preferred.
  • Previous medical administrative experience and/or health care related education courses preferred.
  • Knowledge of health information system (epic) preferred.
Work Environment

Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.

Education and Experience

High school graduate or equivalent required. Certificate/Degree in health care related field preferred.

Training and Experience

Excellent customer service and interpersonal skills required. General computer experience and ability to type fluently, accurately, and quickly required. Insurance background preferred. Knowledge of medical terminology preferred. Previous medical administrative experience and/or health care related education courses preferred. Knowledge of health information system (epic) preferred.

Hours

Per Diem, flexible hours as needed for coverage between 6:00 AM- 6:00 PM, Mon-Fri. Saturdays 7:00 AM- 12:00 Noon required.

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