Customer Service Representative

1 week ago


Elizabethtown, Kentucky, United States Flex Films (USA), Inc Full time

Join Flex Films, a world-class player in the polyester film and flexible packaging markets, as a Customer Service Representative. This role requires 5 years of experience in customer service within a manufacturing environment, strong communication skills, and proficiency in Microsoft Office. As a representative of Flex Films, you will be responsible for acting as a liaison between sales agents, production, logistics, and customers, providing overall client account management and customer service.

Job Description

The ideal candidate will have experience with ERP software platforms, such as Oracle, and be able to work efficiently under pressure. Key responsibilities include:

  • Knowledgeable and reliable contact point for any information required by customers
  • Place orders, trace orders, schedule shipments, and process sample orders
  • Complete various internal and external reporting requirements
  • Maintain open communication with production and relay information as needed to customers
  • Follow up with customers to ensure proper receipt of goods received and overall customer satisfaction

We offer a competitive salary, comprehensive benefits, and a diverse, inclusive work environment that offers learning opportunities. If you are interested in applying your skills and knowledge to make a global impact, discover the numerous career opportunities at Flex Films.



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