Customer Service Professional

3 weeks ago


Elizabethtown, Kentucky, United States Flex Films (USA), Inc Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team in Elizabethtown, KY. As a key member of our customer-facing department, you will be responsible for providing exceptional service and support to our clients.

Key Responsibilities
  • Act as a liaison between sales agents, production, logistics, and customers
  • Provide overall client account management and customer service
  • Build customer confidence through efficient and reliable communication
Additional Responsibilities
  • Knowledgeable contact point for customer information
  • Place orders, trace orders, schedule shipments, and process sample orders
  • Complete various internal and external reporting requirements
  • Maintain open communication with production and relay information as needed
  • Follow up with customers to ensure proper receipt of goods received and overall customer satisfaction
  • Process complaints and enter as needed as well as sales order returns
  • File complaints and own situation until fully closed (technically and financially)
  • Respond to all customer communications in a timely, professional, and courteous manner
Requirements
  • 5 years experience in customer service role within manufacturing environment
  • Experience in production/manufacturing environment
  • Ability to work and achieve short deadlines
  • Good communication, interpersonal, and organizational skills
  • Team player
  • Proficient in Microsoft Office
What We Offer
  • Competitive salary: $60,000 - $80,000 per year
  • Diverse, inclusive work environment with learning opportunities
  • Entrepreneurial environment to inspire innovation and enthusiasm


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