VLT Operations Manager

1 week ago


Wilmington, Delaware, United States Delaware Park Casino & Racing Full time
Job Responsibilities:
  • As a key member of the Delaware Park Casino & Racing team, you will be responsible for creating a fun and entertaining environment that prioritizes service excellence.
  • You will supervise and evaluate VLT personnel, providing training and guidance to ensure they meet the highest standards.
  • Assist VLT Management in all aspects of VLT operations, including understanding and enforcing company policies and procedures.
  • Recommend coaching and discipline for staff, documenting all actions on appropriate paperwork.
  • Assign personnel as needed, supervising delegated VLT areas and attendants.
  • Monitor and manage irregularities in personnel and guests, reporting any potential adverse situations to Shift Supervisors or Managers.
  • Stay up-to-date on slot floor system reports, game information, and player tracking systems to resolve guest complaints.
  • Communicate marketing events to floor personnel, promoting positive team member and guest relations.
  • Maintain professionalism at all times, performing all other duties as assigned.
Job Requirements:
  • At least six months of prior experience in Slot Operations is required, with one year of similar experience preferred.
  • You must be able to pass a background check and maintain the necessary licensing for the Delaware Lottery.
  • Proficiency in computer software, including Microsoft Word and Excel, is essential.
  • You should be able to work independently with minimal supervision, handling sensitive information with discretion.
  • Able to maintain company and departmental uniform, appearance, and hygiene standards at all times.
  • Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
  • Capable of standing and walking for at least eight hours, lifting up to 50 pounds, and performing other physical demands of the role.
  • Able to work a flexible schedule, including evenings, weekends, and holidays, in a fast-paced environment.
  • Effective communication with guests, coworkers, and management is mandatory.
Delaware Park Casino & Racing
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