VLT Area Supervisor

1 month ago


Wilmington, Delaware, United States Delaware Park Casino & Racing Full time
Job Summary

We are seeking a highly skilled and experienced VLT Area Supervisor to join our team at Delaware Park Casino & Racing. As a key member of our operations team, you will be responsible for ensuring a fun and entertaining environment for our guests, while also providing exceptional service and support to our staff.

Key Responsibilities
  • Leadership and Supervision: Directly supervise and evaluate VLT personnel, providing coaching and guidance to ensure they meet the highest standards of service and performance.
  • Operations Management: Assist VLT Management in all phases of VLT operations, including slot floor management, customer service, and conflict resolution.
  • Policy Enforcement: Understand and enforce Company, Departmental, and Delaware Lottery policies and procedures, ensuring compliance and maintaining a safe and secure environment.
  • Staff Development: Recommend and document coaching and discipline of staff, as needed, to ensure a positive and productive work environment.
  • Communication: Effectively communicate with guests, staff, and management, providing excellent customer service and resolving issues in a timely and professional manner.
  • Reporting and Compliance: Report all potential adverse situations, such as safety hazards, intoxicated or disruptive guests, slot cheats, or disputes beyond the scope of their position, to a Shift Supervisor or Shift Manager immediately.
Requirements
  • Experience: Six (6) months prior experience in Slot Operations is required, and One (1) year of similar experience is preferred.
  • Licensing and Background Check: Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
  • Technical Skills: Knowledge of computer software, including Microsoft Word and Excel, and ability to work independently with minimal supervision.
  • Physical Demands: Must be able to walk and stand for at least a full eight (8)-hour shift, lift, push, and pull up to 50 lbs in weight, and perform other physical demands of the job.
  • Schedule and Flexibility: Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

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