VLT Area Supervisor

3 weeks ago


Wilmington, Delaware, United States Delaware Park Casino & Racing Full time
Job Summary:

As a VLT Area Supervisor at Delaware Park Casino & Racing, you will be responsible for creating a fun and entertaining environment for our guests. You will supervise and evaluate VLT personnel, assist with operations, and ensure compliance with company policies and procedures.

Key Responsibilities:

Supervise and evaluate VLT personnel to ensure excellent service delivery
Assist with VLT operations, including slot floor management and guest relations
Enforce company policies and procedures, including Delaware Lottery regulations
Recommend coaching and discipline for staff as needed
Assign personnel to ensure efficient operations
Supervise delegated areas and VLT attendants
Identify and manage irregularities in personnel and guests
Investigate and resolve guest complaints using available slot floor system reports and game information
Promote marketing events and communicate necessary information to floor personnel
Report potential adverse situations to Shift Supervisor or Shift Manager

Requirements:

6 months prior experience in Slot Operations required, 1 year preferred
Ability to work independently with minimal supervision
Knowledge of computer software, including Microsoft Word and Excel
Ability to maintain confidentiality and handle sensitive information
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift, push, and pull up to 50 lbs and work in a fast-paced environment

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