Health Information Specialist Lead

1 week ago

Alpharetta, United States CIOX Health Full time
Job Title: Health Information Specialist Lead

Job Summary:

We are seeking a highly skilled Health Information Specialist Lead to join our team at CIOX Health. As a Health Information Specialist Lead, you will be responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities:

- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
- Maintain confidentiality and security with all privileged information.
- Maintain working knowledge of Company and facility software.
- Adhere to the Company's and Customer facilities Code of Conduct and policies.
- Inform manager of work, site difficulties, and/or fluctuating volumes.
- Assist with additional work duties or responsibilities as evident or required.
- Enhanced need for attention to detail for medical records.
- Consistent application of medical privacy regulations to guard against unauthorized disclosure.
- Responsible for managing patient health records.
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
- Ensures medical records are assembled in standard order and are accurate and complete.
- Creates digital images of paperwork to be stored in the electronic medical record.
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
- Answering of inbound/outbound calls.
- May assist with patient walk-ins.
- May assist with administrative duties such as handling faxes, opening mail, and data entry.
- May schedules pick-ups.
- Assist with training associates in the HIS positions.
- Generates reports for manager or facility as directed.
- Must exceed level 1 productivity expectations as outlined at specific site.
- Participates in project teams and committees to advance operational Strategies and initiatives as needed.
- Mentor HIS staff for further professional development.
- Inform senior leadership of issues, opportunities or challenges.
- Assist throughout the region with training, mentoring and/or coverage as needed.
- Participate and assist with onboarding activities for new employees.
- Assist with Quality Assurance tasks as directed by management.
- Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.
- Leads training sessions for timely staff development.
- Other duties as assigned.

Qualifications:

- High School Diploma or GED.
- Must be 18 years of age or older.
- Ability to commute between locations as needed.
- Able to work overtime during peak seasons when required.
- 1-year Health Information related experience.
- Basic computer proficiency.
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
- Professional verbal and written communication skills in the English language.
- Detail and quality oriented as it relates to accurate and compliant information for medical records.
- Strong data entry skills.
- Must be able to work with minimum supervision responding to changing priorities and role needs.
- Ability to organize and manage multiple tasks.
- Able to respond to requests in a fast-paced environment.
- Presentation skills for small group settings.
- Forward thinking and ability to problem solve.

Preferred Qualifications:

- 2+ year Health Information related experience.
- Meets and/or exceeds Company's Productivity Standards.
- Previous production/metric-based work experience.
- In-person customer service experience.
- Ability to build relationships with on-site clients and customers.
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Working Conditions & Physical Demands:

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Limited travel may be required.

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