Health Information Specialist Lead

1 week ago

Alpharetta, United States CIOX Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Health Information Specialist Lead to join our team at CIOX Health. As a key member of our team, you will be responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service.

Key Responsibilities

- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
- Maintain confidentiality and security with all privileged information.
- Maintain working knowledge of Company and facility software.
- Adhere to the Company's and Customer facilities Code of Conduct and policies.
- Inform manager of work, site difficulties, and/or fluctuating volumes.

Requirements

- High School Diploma or GED.
- Must be 18 years of age or older.
- Ability to commute between locations as needed.
- Able to work overtime during peak seasons when required.
- 1-year Health Information related experience.
- Basic computer proficiency.
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
- Professional verbal and written communication skills in the English language.
- Detail and quality oriented as it relates to accurate and compliant information for medical records.
- Strong data entry skills.
- Must be able to work with minimum supervision responding to changing priorities and role needs.
- Ability to organize and manage multiple tasks.
- Able to respond to requests in a fast-paced environment.
- Presentation skills for small group settings.
- Forward thinking and ability to problem solve.

Preferred Qualifications

- 2+ year Health Information related experience.
- Meets and/or exceeds Company's Productivity Standards.
- Previous production/metric-based work experience.
- In-person customer service experience.
- Ability to build relationships with on-site clients and customers.
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Working Conditions & Physical Demands

The work is generally performed in an office environment with minimal exposure to unpleasant and/or hazardous working conditions. The incumbent must be able to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use. The ability to use a telephone or headset equipment is also required. The incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Limited travel may be required.

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