Current jobs related to Laboratory Customer Support Specialist - Raleigh, North Carolina - UNC Health Care
-
Laboratory Instrumentation Specialist
2 weeks ago
Raleigh, North Carolina, United States UL Full timeJob SummaryWe are seeking a skilled Laboratory Instrumentation Specialist to join our team at UL. As a key member of our laboratory team, you will be responsible for improving existing laboratory tests and processes by identifying and applying new laboratory instrumentation, automation, and test fixtures.Key Responsibilities:Operate designated laboratory...
-
Medical Laboratory Specialist
1 month ago
Raleigh, North Carolina, United States Lighthouse Lab Services Full timeJob Title: Medical Laboratory SpecialistLighthouse Lab Services is seeking a Medical Laboratory Specialist to join our team. As a Medical Laboratory Specialist, you will be responsible for conducting laboratory tests and analyses on patient samples to provide accurate and timely information to healthcare professionals.Key Responsibilities:Collect, label, and...
-
Medical Laboratory Specialist
2 weeks ago
Raleigh, North Carolina, United States K.A. Recruiting Full timeCore Laboratory OpportunitiesWe are seeking a skilled Medical Laboratory Specialist to join our team in a hospital laboratory setting. The ideal candidate will have a strong background in medical laboratory technology and be certified by the American Society for Clinical Pathology (ASCP).This is a permanent position offering job security and a stable work...
-
Medical Laboratory Specialist
1 week ago
Raleigh, North Carolina, United States K.A. Recruiting Full timeCore Lab Hiring MT/MLTEvening Shift - 3pm-11:30pHospital LaboratoryGeneralistWe are seeking a skilled Medical Laboratory Specialist to join our team. The ideal candidate will have a strong background in medical laboratory technology and be able to work effectively in a fast-paced environment.Responsibilities include performing laboratory tests, analyzing...
-
Customer Support Specialist
1 week ago
Raleigh, North Carolina, United States VAST Data Full timeJob SummaryVAST Data is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities* Respond to customer inquiries and technical issues in a timely and professional manner*...
-
Medical Laboratory Specialist
2 weeks ago
Raleigh, North Carolina, United States Lighthouse Lab Services Full timeJob OverviewAs a Medical Laboratory Specialist, you will be responsible for conducting a wide range of laboratory tests and analyses on patient samples to provide accurate and timely information to healthcare professionals.Key Responsibilities:Sample Collection and Processing:Collect, label, and process patient samples in adherence to established...
-
Laboratory Customer Service Representative
1 month ago
Raleigh, North Carolina, United States UNC Health Care Full timeJob DescriptionJob Summary:We are seeking a skilled Laboratory Customer Service Representative to join our team at UNC Health Care. As a key member of our laboratory team, you will be responsible for providing exceptional customer service, scheduling services, and performing phlebotomy duties within our laboratory departments.Responsibilities:Provide...
-
Clinical Laboratory Specialist
2 weeks ago
Raleigh, North Carolina, United States WakeMed Full timeJob SummaryWe are seeking a highly skilled Clinical Services Technician to join our team at WakeMed Health & Hospitals. As a key member of our laboratory team, you will be responsible for collecting specimens, processing and allocating laboratory orders, and ensuring the accuracy and timeliness of laboratory results.Key ResponsibilitiesCollect and process...
-
Medical Laboratory Specialist
2 weeks ago
Raleigh, North Carolina, United States K.A. Recruiting Full timeCore Laboratory OpportunityWe are seeking a skilled Medical Technologist/Technician to join our team in a hospital laboratory setting. The ideal candidate will have a strong background in laboratory procedures and a passion for delivering high-quality patient care.Key Responsibilities:Perform a variety of laboratory tests and procedures, including blood...
-
Customer Support Manager
4 weeks ago
Raleigh, North Carolina, United States HealthEdge Full timeJob Title: Customer Support ManagerAt HealthEdge, we are seeking a highly skilled and experienced Customer Support Manager to join our team. As a key member of our Customer Operations team, you will be responsible for leading a team of Tier I and Tier II Customer Support Specialists in providing exceptional support to our customers.Key...
-
Medical Laboratory Specialist
4 days ago
Raleigh, North Carolina, United States UNC Health Full timeJob Title: Medical Technologist IUNC Health is seeking a Medical Technologist I to join the Rex Core Laboratory team. In this role, you will perform various patient testing and administrative tasks to support clinical activities in the UNC Healthcare system.Responsibilities:Investigate problems with equipment, test results, specimens, and...
-
Customer Support Professional
4 weeks ago
Raleigh, North Carolina, United States Accentuate Staffing Full timeCustomer Support Specialist OpportunityAccentuate Staffing is partnering with a leading telecommunications company to find a skilled Customer Support Specialist. This role involves developing and manufacturing professional hardware and software solutions that cater to the evolving needs of organizations worldwide in their pursuit of enhanced...
-
Raleigh, North Carolina, United States UNC Health Care Full timeBecoming part of a dynamic team at UNC Health Care as a Quality Assurance Specialist in Laboratory Operations is an exciting opportunity to be at the forefront of ensuring excellence in laboratory operations.The ideal candidate must be ASCP certified, either MT (Medical Technologist) or AMT (American Medical Technologist), with a passion for quality...
-
Clinical Laboratory Specialist
1 month ago
Raleigh, North Carolina, United States Lighthouse Lab Services Full timeJob SummaryWe are seeking a skilled and detail-oriented Phlebotomist to join our healthcare team on the evening shift. As a phlebotomist, you will play a critical role in patient care by efficiently and safely collecting blood samples for diagnostic testing and analysis.Key Responsibilities:Register, process, and allocate laboratory specimens and orders from...
-
Medical Laboratory Specialist
2 weeks ago
Raleigh, North Carolina, United States UNC Health Care Full timeJob Summary:Rex Core Laboratory is seeking a part-time Medical Technologist to support the clinical activities in the UNC Healthcare System. The ideal candidate will have a Medical Lab Science or Medical Laboratory Technology degree and laboratory experience as a generalist.Responsibilities:Investigate problems with equipment, test results, specimens, and/or...
-
Medical Laboratory Specialist
2 weeks ago
Raleigh, North Carolina, United States UNC Health Full timeRex Core Laboratory Medical Technologist I Job DescriptionWe are seeking a highly skilled Medical Technologist I to join our team at Rex Core Laboratory. As a Medical Technologist I, you will play a critical role in supporting the clinical activities of the UNC Healthcare system.Responsibilities:Investigate problems with equipment, test results, specimens,...
-
Medical Laboratory Specialist
2 weeks ago
Raleigh, North Carolina, United States UNC Health Full timeMedical Technologist IAbout the Role:The Medical Technologist I will perform a variety of patient testing and administrative tasks in support of the clinical activities in the UNC Healthcare system. This role requires a strong understanding of laboratory procedures and a commitment to delivering high-quality patient care.Responsibilities:Investigate problems...
-
Medical Laboratory Specialist
7 days ago
Raleigh, North Carolina, United States UNC Health Full timeBecome part of a dynamic organization with a mission to improve the health and well-being of diverse communities.The Medical Technologist I performs a variety of patient testing and administrative tasks in support of clinical activities in the UNC Healthcare System.The ideal candidate must have a Clinical Laboratory Science degree with microbiology...
-
Medical Laboratory Specialist
2 weeks ago
Raleigh, North Carolina, United States K.A. Recruiting Full timeExciting Opportunity for a Clinical Laboratory ScientistWe are seeking a highly skilled and experienced Clinical Laboratory Scientist to join our team at K.A. Recruiting in North Carolina.Full-time, permanent position with excellent benefits and competitive payCore lab position with opportunities for growth and developmentASCP certification preferred, but...
-
Medical Laboratory Specialist
4 weeks ago
Raleigh, North Carolina, United States UNC Health Care Full timeMedical Technologist I Job DescriptionJob Summary:We are seeking a Medical Technologist I to join our team at UNC Health Care. The successful candidate will perform a variety of patient testing and administrative tasks in support of the clinical activities in the UNC Healthcare System.Responsibilities:Investigate problems with equipment, test results,...
Laboratory Customer Support Specialist
2 months ago
Position Overview
Become a vital part of a diverse organization dedicated to enhancing the health and wellness of the communities we serve.
Role Summary:
This position is responsible for delivering exceptional customer service, scheduling laboratory services, and performing phlebotomy tasks within the UNC Rex Laboratory departments.
Key Responsibilities:
1) Adhere to safety protocols by wearing appropriate personal protective equipment (PPE) at all times. Replace any soiled or damaged PPE promptly. Maintain a tidy and professional workspace throughout the shift, ensuring that supplies are replenished and any soiled areas are cleaned at the end of the shift.
2) Exhibit excellent customer service skills when handling phone inquiries, taking messages, transferring calls, and communicating laboratory results. Ensure professional communication with colleagues and collaborate effectively to guarantee the accuracy and completeness of procedures. Answer calls within three (3) rings and provide information to enhance laboratory communication. Inform medical staff if there are delays or cancellations in specimen collection.
3) Maintain proficiency in the Hospital ADT system and LIS/IT computer programs. Register patients and order tests in the necessary computer systems. Stay updated on insurance and software changes. Manage orders for laboratory services and retrieve results from the hospital's electronic medical records for physicians and patients.
4) Collect demographic information from patients or laboratory requisitions and enter accurate data into the appropriate systems. Complete all necessary federal and regulatory forms for the registration process, including obtaining signed consents and financial agreements. Directly enter laboratory tests into the electronic medical record.
5) Perform specimen collection through venipuncture, fingerstick, and culture techniques as required, adhering to established policies and procedures. Provide clear instructions to patients regarding specimen collection and verify requirements before proceeding. Ensure positive patient identification throughout the collection process and maintain compliance with chain of custody procedures for urine and blood alcohol specimens.
6) Register outreach specimens following standard operating procedures. Sort courier drop-offs and document them in the received log. Accurately label specimens and order the appropriate tests while following protocols to maintain specimen integrity.
7) Manage departmental supplies and inventory effectively. Prepare solutions, reagents, and stains according to standard operating procedures. Notify relevant staff of any inventory issues and utilize reagents with shorter expiration dates first. Ensure proper storage and disposal of samples and reagents.
8) Participate in training and educational activities. Assist in the onboarding and education of new and existing employees. Document the review of revised and new standard operating procedures and assist in their development as needed.
Ensure compliance with mandatory policies, job descriptions, and complete annual safety training within established timeframes. Maintain continuing education requirements as per policy and complete competency materials within the designated period.
Additional Information
Education Requirements:
- High school diploma or GED
Licensure/Certification Requirements:
- Phlebotomy certification is strongly preferred.
Professional Experience Requirements:
- One (1) year of phlebotomy experience is required if possessing a high school diploma.
- No prior experience is required if graduated from a phlebotomy program.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer:
NCHEALTH
Entity:
UNC REX Healthcare
Organization Unit:
Rex Outreach Client Services
Work Type:
Per Diem
Standard Hours Per Week: 8.00
Salary Range:
$25.86 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type:
Onsite
Work Schedule:
Weekend
Exempt From Overtime:
Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.
