Customer Satisfaction Representative

3 weeks ago


Medford, Oregon, United States Driveway Full time
Role Overview:

As a Customer Satisfaction Representative at Driveway, you will play a pivotal role in driving customer satisfaction improvement processes. Your focus will be on ensuring customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.

Responsibilities:
  • Lead customer satisfaction initiatives at assigned locations.
  • Serve as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed.
  • Develop and implement continuous improvement plans to enhance customer satisfaction.
  • Follow up with customers within 48 hours to ensure their satisfaction.
  • Track and trend customer concerns and survey scores using the FreshDesk Omni Program.


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