Driveway Customer Advocate

2 weeks ago


Medford, Oregon, United States Driveway Full time
Role Description:

This is a fantastic opportunity to join the Driveway team as a Customer Satisfaction Representative. As a key member of our team, you will be responsible for driving customer satisfaction improvement initiatives, acting as a liaison between the dealership and customers, and developing strategies to enhance customer satisfaction.

Key Performance Indicators (KPIs):
  • Improve customer satisfaction ratings through effective issue resolution and proactive communication.
  • Reduce customer complaints by 15% within the first six months of employment.
  • Enhance customer retention rates by 10% through personalized service and follow-up efforts.
Salary Range:
$20-$22 per hour, depending on experience and location.

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