Infrastructure Team Lead

3 weeks ago

Texas, United States Optimus - People. Solutions. Delivered. Full time
Optimus - People. Solutions. Delivered.

A key client is seeking a seasoned Team Lead to oversee the Infrastructure team. We are looking for a strong leader to manage a team of service reliability engineers and support technicians supporting all aspects of the compute, storage, and database infrastructure.

Key Responsibilities:
  • Manage day-to-day tickets, incidents, and related activities of the infrastructure and network.
  • Streamline IT Infrastructure operations tickets and manage expectations with business stakeholders.
  • Establish standard operating procedures, policies, checklists, and processes for regular and routine maintenance of systems.
  • Manage the IT lifecycle for IT Infrastructure assets, including hosts, virtual machines, patching, hardware, and security.
  • Build and maintain effective monitoring across the infrastructure to ensure proactive monitoring of End-to-End Infrastructure to optimize performance and initiate recovery action after system failures.
  • Manage hardware and software lifecycle maintenance activities.
  • Establish budgetary requirements for asset refresh, licensing, maintenance agreements, and project funding.
  • Analyze and report on key metrics required for regular performance, consumption, and capacity management.
  • Drive IT automation needs for task-level work automation within the team.
  • Directly supervise employees and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Develop or establish strong relationships with service providers.
  • Coordinate third-party maintenance for hardware and software services.
  • Negotiate and contract with consultants, technical personnel, and vendors for services and products.
  • Proactively coordinate with other departments to address their needs, pain points, and business requirements.
Requirements:
  • Bachelor's Degree in Computer Science, Math, Engineering, or comparable experience.
  • 5-8 years in Production IT Management; or an equivalent combination of education and experience.
  • Extensive experience required managing teams with responsibility for completing complex projects on time and within budget.
  • Extensive experience managing complex Active Directory environments.
  • Extensive experience designing secure, hardened, and highly available infrastructure solutions.
  • Experience managing multi-tenant Azure and AWS implementations.
  • Experience with Windows and Linux server OS platforms.
  • Experience working with network/system monitoring tools.
  • Ability to troubleshoot problems while providing superior customer service.
  • Detailed understanding of IP addressing and network technologies.
  • ITIL and public cloud certifications a plus.

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