Customer Support Specialist

4 weeks ago


Omaha, Nebraska, United States HedgeApple Full time
Job Overview

We're seeking a highly motivated and efficient customer service representative to join our team at HedgeApple, an eCommerce furniture retailer specializing in interior design and home decor.

This is a work-from-home position that requires stable internet access and a distraction-free work area. As a customer service representative, you will be responsible for managing customer inquiries, resolving issues in a timely and professional manner, and facilitating order processing.

Key Responsibilities
  • Answer customer inquiries via phone, email, and chat
  • Resolve customer service issues in a collaborative and timely manner
  • Facilitate order processing, including booking shipments and troubleshooting issues
  • Report to the operations/customer service manager
Requirements
  • Exceptional customer service and multitasking skills
  • Strong organizational skills and excellent written and oral communication skills
  • Ability to work remotely with stable internet access and a quiet/distraction-free work environment
  • Experience in shipping and receiving
  • Preferred: 1+ years of customer service experience and 1+ years of working via a computer and using common software
Benefits
  • All work-related equipment is provided
  • Health/Dental Insurance
  • Paid Time Off
  • 401(k) Plan with Employer Match

This is a local opportunity, and we are looking for applicants who can participate in initial in-person training and company outings.



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