Customer Support Specialist
4 weeks ago
We're seeking a highly motivated and efficient customer service representative to join our team at HedgeApple, an eCommerce furniture retailer specializing in interior design and home decor.
This is a work-from-home position that requires stable internet access and a distraction-free work area. As a customer service representative, you will be responsible for managing customer inquiries, resolving issues in a timely and professional manner, and facilitating order processing.
Key Responsibilities- Answer customer inquiries via phone, email, and chat
- Resolve customer service issues in a collaborative and timely manner
- Facilitate order processing, including booking shipments and troubleshooting issues
- Report to the operations/customer service manager
- Exceptional customer service and multitasking skills
- Strong organizational skills and excellent written and oral communication skills
- Ability to work remotely with stable internet access and a quiet/distraction-free work environment
- Experience in shipping and receiving
- Preferred: 1+ years of customer service experience and 1+ years of working via a computer and using common software
- All work-related equipment is provided
- Health/Dental Insurance
- Paid Time Off
- 401(k) Plan with Employer Match
This is a local opportunity, and we are looking for applicants who can participate in initial in-person training and company outings.
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