HVAC Technical Support Specialist
4 weeks ago
Carrier Enterprise is seeking a highly skilled HVAC Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering post-sales technical support and training to customers and distributors of our HVAC products.
Key Responsibilities
- Provide technical training on products as needed
- Handle high call volume of customer calls in a call center environment
- Provide onsite equipment and controls assessment and technical assistance
- Report problem situations and resolutions to external customers, manufacturers, and internal customers
Requirements
- Associate's or bachelor's degree in HVAC, Mechanical Engineering, or a related field
- Minimum of 3-5 years of hands-on experience with Ductless and VRF systems or similar HVAC equipment
Benefits
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Ongoing training and professional development opportunities
About Us
Carrier Enterprise is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. We operate primarily in the business to business environment where our products are sold through licensed HVAC dealers and HVAC contractors. We offer customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions us as an industry leader.
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