Technical Account Manager

4 days ago


Saratoga Springs, New York, United States cb20 Full time
About the Role
We are seeking a highly skilled vCIO to join our team at cb20. As a key member of our Managed Services team, you will be responsible for leading our clients' IT strategies, managing technology risks, and ensuring IT support for business success.

You will work closely with our engineering team to develop PSA documents, assist with procurement requests, and deliver quotes and proposals to customers. You will also create and maintain business-centric IT strategy plans/roadmaps, educate customers on how to use and maximize value from their cb20 Managed Services, and drive clients to participate in our Voice of the Customer program.

To succeed in this role, you will need strong technical knowledge, business acumen, and excellent communication skills. You will also need to be able to diffuse, mediate, and resolve CSAT issues, and have a proven ability to correlate technologies and configurations with business impact.

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