Customer Service Representative

2 months ago


Odessa, Texas, United States Caliber Collision Centers Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Consultant to join our team at Caliber Collision Centers. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and delivering high-quality results in a fast-paced environment.

Key Responsibilities:
  • Provide world-class customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Collaborate with collision estimators to ensure accurate and efficient repairs, handling drop-offs, mapping, and photographing vehicles as needed.
  • Arrange customer transportation, prepare paperwork, and perform active customer deliveries while maintaining effective communication with customers, clients, teammates, and vendors.
  • Adhere to Caliber's Standard Operating Procedures, insurance partners, and industry guidelines to ensure correct and efficient repairs.

What We Offer:
  • Benefits from day one, including medical, dental, and vision coverage.
  • Industry comparable pay, paid weekly, and eligible for overtime.
  • Paid vacation and holidays, with accrual starting from day one.
  • Career growth opportunities, promoting from within.
  • A career for life, with hands-on experience in a production shop.

Requirements:
  • 2+ years of customer-facing experience, with sales experience a plus.
  • A valid driver's license and eligibility for coverage under our company insurance policy.

Abilities/Skills/Knowledge:
  • Ability to perform consistent physical activity, including reaching, kneeling, bending, and lifting objects over 50 lbs.
  • Passion for learning the collision industry.
  • Ability to understand instructions, written and verbal.
  • Prioritization and adaptability in a fast-paced environment.
  • Providing personable, friendly "World Class" customer service to internal and external customers.


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