Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Consultant to join our team at Caliber Collision Centers. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and delivering high-quality results in a fast-paced environment.
Key Responsibilities:
- Provide world-class customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Collaborate with collision estimators to ensure accurate and efficient repairs, handling drop-offs, mapping, and photographing vehicles as needed.
- Arrange customer transportation, prepare paperwork, and perform active customer deliveries while maintaining effective communication with customers, clients, teammates, and vendors.
- Adhere to Caliber's Standard Operating Procedures, insurance partners, and industry guidelines to ensure correct and efficient repairs.
What We Offer:
- Benefits from day one, including medical, dental, and vision coverage.
- Industry comparable pay, paid weekly, and eligible for overtime.
- Paid vacation and holidays, with accrual starting from day one.
- Career growth opportunities, promoting from within.
- A career for life, with hands-on experience in a production shop.
Requirements:
- 2+ years of customer-facing experience, with sales experience a plus.
- A valid driver's license and eligibility for coverage under our company insurance policy.
Abilities/Skills/Knowledge:
- Ability to perform consistent physical activity, including reaching, kneeling, bending, and lifting objects over 50 lbs.
- Passion for learning the collision industry.
- Ability to understand instructions, written and verbal.
- Prioritization and adaptability in a fast-paced environment.
- Providing personable, friendly "World Class" customer service to internal and external customers.
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