Customer Support Associate
2 days ago
Americor is a leading company in the nation's consecutive Best Places to Work, seeking a part-time Bilingual Customer Service Representative to join our award-winning team. As a key member of our customer support team, you will be the first point of contact for clients, providing exceptional service and ensuring seamless support.
Responsibilities:
- Assist clients with inquiries, provide clear information, and transfer calls to the right departments.
- Follow call center scripts to deliver accurate, consistent responses across various client topics.
- Update the CRM database with detailed conversation notes to maintain a comprehensive client history.
- Support Debt Consultants during the client enrollment process, facilitating a smooth onboarding experience.
- Meet or exceed individual and team performance goals to drive overall success.
- Perform additional duties as assigned to enhance the client experience.
Requirements:
- Fluent in Spanish, with strong verbal and written communication skills in both English and Spanish.
- Customer-focused attitude with patience, friendliness, and positivity.
- Experience with Google Workspace or similar platforms.
- Proficient typing skills for accurate data entry and record-keeping.
- Excellent attention to detail.
- Prior experience in customer service or sales is a plus.
Benefits:
- Paid training.
- Competitive compensation package ($18.00-$19.00 per hour).
- Flexible working hours.
- Positive and collaborative work environment.
- Career growth and development opportunities.
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Customer Support Associate
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