Customer Support Associate

2 days ago


Scottsdale, Arizona, United States Americor Full time

Americor is a leading company in the nation's consecutive Best Places to Work, seeking a part-time Bilingual Customer Service Representative to join our award-winning team. As a key member of our customer support team, you will be the first point of contact for clients, providing exceptional service and ensuring seamless support.

Responsibilities:

  • Assist clients with inquiries, provide clear information, and transfer calls to the right departments.
  • Follow call center scripts to deliver accurate, consistent responses across various client topics.
  • Update the CRM database with detailed conversation notes to maintain a comprehensive client history.
  • Support Debt Consultants during the client enrollment process, facilitating a smooth onboarding experience.
  • Meet or exceed individual and team performance goals to drive overall success.
  • Perform additional duties as assigned to enhance the client experience.

Requirements:

  • Fluent in Spanish, with strong verbal and written communication skills in both English and Spanish.
  • Customer-focused attitude with patience, friendliness, and positivity.
  • Experience with Google Workspace or similar platforms.
  • Proficient typing skills for accurate data entry and record-keeping.
  • Excellent attention to detail.
  • Prior experience in customer service or sales is a plus.

Benefits:

  • Paid training.
  • Competitive compensation package ($18.00-$19.00 per hour).
  • Flexible working hours.
  • Positive and collaborative work environment.
  • Career growth and development opportunities.


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