Learning Experience Coordinator

2 weeks ago


Plano, Texas, United States CYPHER LEARNING Full time

Job Description:

  • Guide customers through activation and adoption phases by partnering with implementation resources or directly supporting self-implementation.
  • Monitor usage patterns to identify potential barriers and proactively address issues with customers.
  • Identify upselling and expansion opportunities and collaborate with customers or Account Executives for larger deals.
  • Support customer renewals by ensuring high satisfaction levels, especially for non-expansion renewal cases.


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