Customer Service Representative
1 day ago
As a Member Service Representative at the YMCA of Superior CA, you will play a vital role in delivering exceptional service to our members, guests, and program participants. Your primary responsibility will be to provide a welcoming and inclusive environment, ensuring that every individual feels valued and supported.
Key Responsibilities:
- Provide top-notch customer service, responding to member and guest needs in a timely and professional manner.
- Interview and tour prospective members, promoting memberships and programs that align with their interests and goals.
- Build meaningful relationships with members, fostering a sense of community and connection within the YMCA.
- Address and resolve membership concerns, escalating unusual situations or unresolved issues to your supervisor.
- Apply YMCA policies related to member services, ensuring a consistent and high-quality experience for all.
- Manage retail item sales and towel service operations, maintaining a clean and organized facility.
- Regularly inspect the facility, addressing minor cleaning needs and reporting any necessary repairs.
- Perform other duties as assigned by your supervisor.
- Certifications in CPR/AED and First Aid required within 30 days of hire.
- Excellent interpersonal and problem-solving skills, with the ability to connect with people from diverse backgrounds.
- Previous customer service, sales, or related experience.
- Basic computer knowledge.
- Free Membership
- EAP Program
- YMCA Retirement Plan
- Paid Sick Time
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