Customer Service Director

2 weeks ago


Fountain Inn, South Carolina, United States Sage Parts Full time
Customer Service Manager

Sage Parts, a leading provider of Ground Support Equipment (GSE) and airport-related equipment replacement parts, is seeking a seasoned Customer Service Manager to lead our customer service teams across the United States.

Key Responsibilities:
  • Leadership and Management: Oversee and manage Customer Service Leads, providing guidance, support, and mentorship to ensure high performance and professional development.
  • Develop and Implement Customer Service Strategies: Align customer service strategies with company goals and objectives, fostering a positive and collaborative work environment that encourages teamwork, innovation, and continuous improvement.
  • Performance Management: Monitor and evaluate performance, analyzing key performance indicators (KPIs) and implementing action plans to address areas of improvement.
Requirements:
  • Education: Bachelor's degree
  • Experience: Minimum of 5-7 years in customer service management, with at least 3 years in a leadership role
  • Skills: Strong leadership, communication, and interpersonal skills, with the ability to analyze data and develop action plans
  • Preferred Qualifications: Experience in the GSE or Automotive industry, familiarity with CRM systems and customer service analytics tools

Sage Parts offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity.



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