Customer Service Director
2 weeks ago
Sage Parts, a leading provider of Ground Support Equipment (GSE) and airport-related equipment replacement parts, is seeking a seasoned Customer Service Manager to lead our customer service teams across the United States.
Key Responsibilities:- Leadership and Management: Oversee and manage Customer Service Leads, providing guidance, support, and mentorship to ensure high performance and professional development.
- Develop and Implement Customer Service Strategies: Align customer service strategies with company goals and objectives, fostering a positive and collaborative work environment that encourages teamwork, innovation, and continuous improvement.
- Performance Management: Monitor and evaluate performance, analyzing key performance indicators (KPIs) and implementing action plans to address areas of improvement.
- Education: Bachelor's degree
- Experience: Minimum of 5-7 years in customer service management, with at least 3 years in a leadership role
- Skills: Strong leadership, communication, and interpersonal skills, with the ability to analyze data and develop action plans
- Preferred Qualifications: Experience in the GSE or Automotive industry, familiarity with CRM systems and customer service analytics tools
Sage Parts offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity.
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