Customer Service Leader

2 days ago

Fountain Inn, South Carolina, United States Food Lion Full time
Job Summary:

As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities:

  • Provide prompt, accurate, and friendly service to customers, engaging them to create a positive shopping experience.
  • Greet each customer and use their name whenever possible.
  • Avoid personal conversations with other associates when customers are present.
  • Ensure store office functions are completed accurately and on time using accounting packets, communicating all cash variances to the Assistant Customer Service Manager.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure the work station and front end area of the store has a neat and clean presentation.
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
  • Perform the task of the customer lead as needed to ensure service standards are maintained.
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Be courteous and helpful to other associates.
  • Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
  • Adhere to all company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
  • Perform all other duties as assigned.
Requirements:

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

BOTTLES where applicable:
Move empty bottles and containers from the front end to the back room


Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.

  • Customer Service Director

    2 weeks ago

    Fountain Inn, South Carolina, United States Sage Parts Full time

    Customer Service ManagerSage Parts, a leading provider of Ground Support Equipment (GSE) and airport-related equipment replacement parts, is seeking a seasoned Customer Service Manager to lead our customer service teams across the United States.Key Responsibilities:Leadership and Management: Oversee and manage Customer Service Leads, providing guidance,...

  • Customer Service Representative

    4 weeks ago

    Fountain Inn, South Carolina, United States U-Haul Full time

    U-Box Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values its employees? Do you enjoy working with people and providing excellent customer service? If so, consider becoming a U-Box Customer Care Representative with U-Haul.Job SummaryWe are seeking a highly motivated and customer-focused individual to...

  • Customer Service Representative

    4 weeks ago

    Fountain Inn, South Carolina, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values its employees? Do you enjoy working with customers and providing excellent service? If so, consider becoming a U-Haul Customer Care Representative.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as...

  • Customer Service Representative

    1 month ago

    Fountain Inn, South Carolina, United States U-Haul Full time

    U-Box Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values customer satisfaction? Do you enjoy working independently and have a strong sense of responsibility? If so, consider joining the U-Haul team as a U-Box Customer Care Representative.Key Responsibilities:Operate a flatbed truck and transport...

  • Installation/Service Specialist

    4 weeks ago

    Fountain Inn, South Carolina, United States American Starlinger-Sahm, Inc. Full time

    Installation/Service TechnicianAmerican Starlinger-Sahm, Inc. is seeking a skilled Installation/Service Technician to join our team. This is a challenging growth opportunity in an expanding international environment.We are a member of the Starlinger Group, a world market leader in machinery and process technology for woven plastic bags. Our product...

  • Installation/Service Specialist

    3 weeks ago

    Fountain Inn, South Carolina, United States American Starlinger-Sahm, Inc. Full time

    American Starlinger-Sahm, Inc. is seeking a skilled Installation/Service Specialist to join our team. This is a challenging growth opportunity in an expanding international environment.As a member of the Starlinger Group, we are a world market leader in machinery and process technology for woven plastic bags. Our product portfolios include machinery...

  • Tire Service Technician

    4 weeks ago

    Fountain Inn, South Carolina, United States Discount Tire Full time

    Tire Technician Job DescriptionWe are seeking a skilled and dedicated Tire Technician to join our team at Discount Tire. As a Tire Technician, you will play a critical role in ensuring the safety and performance of our customers' vehicles.Key Responsibilities:Install new tires and wheelsPerform routine tire maintenance, including rotations, balancing, and...

  • Tire Service Technician

    4 weeks ago

    Fountain Inn, South Carolina, United States Discount Tire Full time

    Tire Technician Job DescriptionWe are seeking a skilled and detail-oriented Tire Technician to join our team at Discount Tire. As a Tire Technician, you will play a critical role in ensuring the safety and performance of our customers' vehicles.Key Responsibilities:Install new tires and wheelsPerform routine tire maintenance, including rotations, balancing,...

  • Tax Services Representative

    5 days ago

    Fountain Inn, South Carolina, United States H&R Block Full time

    {"title": "Receptionist - Tax Services", "description": "At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.We are...

  • Tire Service Technician

    4 weeks ago

    Fountain Inn, South Carolina, United States Discount Tire Full time

    Tire Technician Job DescriptionWe are seeking a skilled and detail-oriented Tire Technician to join our team at Discount Tire. As a Tire Technician, you will play a critical role in ensuring the safety and performance of our customers' vehicles.Key Responsibilities:Install new tires and wheelsPerform routine tire maintenance, including rotations, balancing,...

  • Tire Service Technician

    4 weeks ago

    Fountain Inn, South Carolina, United States Discount Tire Full time

    Tire Technician Job DescriptionWe are seeking a skilled and detail-oriented Tire Technician to join our team at Discount Tire. As a Tire Technician, you will play a critical role in ensuring the safety and performance of our customers' vehicles.Key Responsibilities:Install new tires and wheelsPerform routine tire maintenance, including rotations, balancing,...

  • Tire Service Technician

    4 weeks ago

    Fountain Inn, South Carolina, United States Discount Tire Full time

    Tire Technician Job DescriptionWe are seeking a skilled and detail-oriented Tire Technician to join our team at Discount Tire. As a Tire Technician, you will play a critical role in ensuring the safety and performance of our customers' vehicles.Key Responsibilities:Install new tires and wheelsPerform routine tire maintenance, including rotations, balancing,...

  • Tire Service Technician

    4 weeks ago

    Fountain Inn, South Carolina, United States Discount Tire Full time

    Tire Technician Job DescriptionWe are seeking a skilled and detail-oriented Tire Technician to join our team at Discount Tire. As a Tire Technician, you will play a critical role in ensuring the safety and performance of our customers' vehicles.Key Responsibilities:Install new tires and wheelsPerform routine tire maintenance, including rotations, balancing,...

  • Tire Service Technician

    4 weeks ago

    Fountain Inn, South Carolina, United States Discount Tire Full time

    Tire Technician Job DescriptionWe are seeking a skilled and detail-oriented Tire Technician to join our team at Discount Tire. As a Tire Technician, you will play a critical role in ensuring the safety and performance of our customers' vehicles.Key Responsibilities:Install new tires and wheelsPerform routine tire maintenance, including rotations, balancing,...

  • Tire Service Technician

    4 weeks ago

    Fountain Inn, South Carolina, United States Discount Tire Full time

    Tire Technician Job DescriptionWe are seeking a skilled and detail-oriented Tire Technician to join our team at Discount Tire. As a Tire Technician, you will play a critical role in ensuring the safety and performance of our customers' vehicles.Key Responsibilities:Install new tires and wheelsPerform routine tire maintenance, including rotations, balancing,...

  • Mining Services Aftermarket Sales Specialist

    5 days ago

    Fountain Inn, South Carolina, United States Bosch USA Full time

    About Bosch RexrothBosch Rexroth is a leading provider of drive and control technologies, inspiring customers with intelligent components, tailored system solutions, and services. Our mission is to make the world a better place through innovation and technology.Job DescriptionWe are seeking a dynamic and creative individual to join our growing team as a...

  • Food Service Manager

    4 days ago

    Fountain Inn, South Carolina, United States Circle K Full time

    Job Title: Food CaptainCircle K is seeking a highly skilled Food Captain to join our team. As a Food Captain, you will be responsible for leading the food service operations in our store, ensuring that all food products are displayed and rotated according to our company's standards.Key Responsibilities:Lead and manage the food service team to achieve sales...

  • Mining Services Aftermarket Sales Specialist

    3 weeks ago

    Fountain Inn, South Carolina, United States Rexroth Full time

    Job DescriptionBosch Rexroth is seeking a dynamic and creative individual to join our growing team as a Mining Services Aftermarket Sales Specialist. As a key member of our Mobile Hydraulic Division, you will be responsible for expanding our Aftermarket products into Maintenance, Repairs, and Operations (MRO) in end users' customers, OEMs' services,...

  • Mining Services Aftermarket Sales Specialist

    5 days ago

    Fountain Inn, South Carolina, United States Rexroth Full time

    Job DescriptionThe Mobile Hydraulic Division at Bosch Rexroth is seeking a highly motivated and results-driven individual to fill the role of Mining Services Aftermarket Sales Specialist. This position requires a dynamic and creative individual who can effectively develop, implement, and manage dedicated Mining Services sales.Key Responsibilities:Develop and...

  • Mining Services Aftermarket Sales Specialist

    5 days ago

    Fountain Inn, South Carolina, United States Rexroth Full time

    Job DescriptionThe Mobile Hydraulic Division at Bosch Rexroth is seeking a highly motivated and results-driven individual to fill the role of Mining Services Aftermarket Sales Specialist. This position requires a dynamic and creative individual who can effectively develop, implement, and manage dedicated Mining Services sales.Key Responsibilities:Develop and...