Customer Service Representative

1 week ago


Moses Lake, Washington, United States Planet Fitness Full time
Job Summary

The Membership Experience Specialist will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts
  • Respond to member questions and concerns in a timely and professional manner
  • Maintain the neatness and cleanliness of the club
Requirements
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude
  • Punctuality and reliability

Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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