Senior Experience Design Researcher I

2 weeks ago


Charlotte, North Carolina, United States Truist Inc Full time
Job Title: Senior Experience Design Researcher I

Truist Inc is seeking a highly skilled Senior Experience Design Researcher I to join our team. As a key member of our Experience Design team, you will be responsible for delivering business objectives through the creation of superior digital user experiences for our clients, prospects, and employees.

Key Responsibilities:
  • Conduct research that creates a competitive advantage for Truist by understanding client needs, gathering client feedback on concepts and released products, and providing user data that can drive strategic product development decisions.
  • Develop industry-leading expertise in one or more research techniques that are critical to the research needed by the business.
  • Lead research activities for a group of Agile teams, identifying opportunities, prioritizing efforts according to business value, educating teams on value, and measuring business outcomes.
  • Develop/measure Experience Design key performance indicators that correlate with business revenue and financial key performance indicators.
  • Scientifically conduct user research studies to provide measurements of value to the client that can be used to refine product strategies and that identifies client needs, met and unmet by current Truist products.
Requirements:
  • BS with 6 years or MS degree with 3 years' experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, or related field.
  • Minimum of 2-3 years of experience in the role of an experience design researcher.
  • Strong knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants.
  • Track record of conducting research complex projects and delivering transformative insights.
  • Excellent leadership, communication, collaboration, and presentation skills.
Preferred Qualifications:
  • Advanced degree (MS or PhD) in UX, Interaction Design, Human-Computer Interaction, Psychology, Sociology, UX, HCI, Human Factors, or related field.
  • Experience in agile development.
  • Strong background in the statistical analysis of results generated through research with humans, utilizing parametric and nonparametric statistics and statistical analysis software such as SPSS or SAS.
  • Experience with management of large datasets.
  • Experience using a remote usability platforms such as UserZoom, UserTesting.com or others.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.



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