Digital Sales Expert for Automotive Excellence
5 days ago
Job Title: Digital Sales Expert for Automotive Excellence
About Madera Toyota ChevroletMadera Toyota Chevrolet is a premier automotive dealership committed to providing exceptional customer experiences and delivering outstanding results.
Sales Target: Meet or exceed monthly and quarterly sales targets set by the dealership.
About the RoleWe are seeking an experienced Digital Sales Expert to join our team. As an Internet Sales Representative, you will be responsible for managing online sales inquiries, engaging with potential customers through various digital platforms, and facilitating the sales process from initial contact to final purchase.
Key Responsibilities:
- Respond to Online Inquiries: Promptly respond to all internet leads and inquiries through email, chat, and phone, providing detailed information about vehicle options, pricing, and financing.
- Customer Engagement: Engage with potential customers through digital communication channels, building rapport and understanding their needs to match them with the right vehicle.
- Sales Process Management: Guide customers through the sales process, from initial inquiry to the final sale, including scheduling test drives, assisting with financing options, and preparing necessary paperwork.
- Product Knowledge: Maintain a thorough understanding of the dealership's inventory, including the latest models, features, and pricing, to effectively answer customer questions and promote vehicles.
- CRM Management: Use the dealership's Customer Relationship Management (CRM) system to track leads, follow up with potential customers, and document all interactions.
- Collaboration: Work closely with the sales team to ensure a smooth handoff of customers who visit the dealership in person, ensuring a seamless transition from online to in-store experience.
- Sales Targets: Meet or exceed monthly and quarterly sales targets set by the dealership.
- Market Research: Stay informed about industry trends, competitor offerings, and new developments in digital sales strategies.
- Customer Service: Provide exceptional customer service throughout the sales process, addressing any concerns or issues that arise and ensuring a positive experience for all customers.
To succeed in this role, you should have:
- Previous experience in sales, particularly in an automotive dealership.
- Strong communication skills, both written and verbal.
- Proficiency with digital communication tools and CRM software.
- Able to work in a fast-paced, results-driven environment.
- A high level of self-motivation and a strong work ethic.
- Excellent organizational and time-management skills.
- Able to build and maintain positive customer relationships.
- Knowledge of automotive products and services is a plus.
- A valid driver's license.
This is an excellent opportunity to join a dynamic team and accelerate your career in digital sales. With competitive compensation and benefits, we offer a unique chance to grow professionally and personally.
Estimated Salary: $60,000 - $80,000 per year, depending on experience and performance.
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