Rivermark Branch Leader, Consumer Banking Specialist

5 days ago


Santa Clara, California, United States WELLS FARGO BANK Full time
Role Overview

We are seeking a highly skilled and experienced Rivermark Branch Leader to join our Consumer Banking team. This is an exciting opportunity to lead and supervise the operations of teller functions, deliver exceptional customer service, and ensure timely completion, quality, and compliance in teller functions.

Responsibilities
  • Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Perform operational and customer support tasks
  • Provide excellent customer service, engage customers in conversations, and build relationships with them
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
Requirements
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience
What We Offer
  • A competitive salary range of $22.16 - $33.22 per hour, depending on qualifications and experience
  • A comprehensive benefits package, including health insurance, 401(k) Plan, paid time off, disability benefits, life insurance, and more
About Us

Wells Fargo is a leading financial services company that provides a wide range of products and services to individuals, businesses, and institutions. We are committed to making a positive impact in the communities we serve and fostering a diverse and inclusive workplace culture.



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