Member Team Lead

4 weeks ago


Florence, South Carolina, United States Sam's Club Full time
Job Summary

As a Member Team Lead at Sam's Club, you will be responsible for supervising a team of associates in a retail environment. Your primary goal will be to ensure exceptional member service and maintain a clean and organized store. You will be responsible for assigning duties to associates, communicating goals and feedback, and providing direction and guidance on member service approaches and techniques. You will also be responsible for ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Key Responsibilities

- Supervise a team of associates in a retail environment
- Ensure exceptional member service and maintain a clean and organized store
- Assign duties to associates, communicate goals and feedback, and provide direction and guidance on member service approaches and techniques
- Ensure compliance with company policies and procedures, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates

Requirements

- 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
- Must be 18 years of age or older

Preferred Qualifications

- Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

What We Offer

- Competitive pay
- Performance-based bonus awards
- Great benefits for a happier mind, body, and wallet
- Health benefits include medical, vision, and dental coverage
- Financial benefits include 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

About Sam's Club

Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing exceptional member service and maintaining a clean and organized store. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this position.

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