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Software Support Representative

1 month ago

Austin, Texas, United States eMDs Full time

Job Summary

eMDs is seeking a skilled Software Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing timely and effective assistance to our customers via phone, chat, and email.

Key Responsibilities

  • Respond to customer requests for assistance in a timely and professional manner.
  • Provide clear and concise solutions to customer issues.
  • Collaborate with internal teams to resolve complex customer issues.
  • Document customer interactions and update knowledge base articles as needed.
  • Participate in ongoing training and development to improve technical skills and knowledge.

Requirements

  • Minimum of one year customer service experience.
  • Strong technical skills and ability to troubleshoot software issues.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.