Deskside Technician I

5 days ago

Washington, Washington, D.C., United States Epsilon Full time
Job Summary:

Epsilon is seeking a skilled Deskside Technician I to join our team. As a Deskside Technician I, you will be responsible for installing and configuring Windows 10 operating systems and other standard business applications on laptops and desktops for new end-users. You will also provide support for the deskside incident management process and routine installation of IT computer and telephone equipment.

Key Responsibilities:

Provide support for break/fix and routine replacement of equipment, maintain electronic inventory, surplus inventory, and ensure replacement equipment performs as required.
Troubleshoot and resolve assigned trouble tickets, including incident and deployment tickets, providing timely updates in the ticketing system that is informative of the work performed.
Distribute peripheral IT equipment supplies (i.e., network printer toner, etc.).
Support the maintenance of local area network (LAN) and wide area network (WAN) components.
Provide on-site support for delivery of new systems, and supplemental support as needed for remote delivery, and provide prompt and professional resolution of end-user incidents and problems.

Requirements:

Must have, no less than, 1-2 years recent (within the last 3 years) experience as a Deskside Technician or similar position.
Must have experience with the following: imaging Windows devices; installation and configuration of Windows 10 devices; MS Office 365 troubleshooting, Active Directory, Help Desk Ticketing Systems, VPN Troubleshooting, Dell and/or HP laptop hardware and software.
Outstanding diagnostic, problem-solving and analytical skills
Hands-on experience with other common software and hardware
Excellent customer service skills
Exceptional oral and written communication
Excellent time management skills

Working Conditions:

Prolonged periods of computer desk work.
Dexterity of hands and fingers to operate a computer keyboard and other computer components.
Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
Maintain a professional emotional response when working with others.
Ability to lift up to 50 lbs.
Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).
Maintain and update servers by updating internal hardware.
Move, rack and stack servers, switches, or routers.
Connect directly with your dedicated recruiter, Yolaine, on Epsilon's careers page.

EEO/AA:
Minorities/Females/Disabled/Vets.
Please click here to review your rights under EEO policy.
If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone or by email.

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