Part-time IT Support Specialist in Washington, DC
3 days ago
We are seeking a motivated and skilled Part-time Deskside Support Technician to join our team in Washington, DC. As a key member of our IT team, you will be responsible for providing technical support to end-users, configuring and maintaining workstations, servers, and network infrastructure, and troubleshooting technical issues.
Key Responsibilities:- Configure, maintain, monitor, and support workstations, servers, and network infrastructure
- Install, configure, test, maintain, monitor, and troubleshoot Windows systems and peripherals
- Analyze, diagnose, and resolve end-users' technical problems and recommend corrective hardware and/or software solutions
- Receive and respond to incoming tickets, documenting all steps taken to resolve issues in a timely and thorough manner
- Accurately document instances of hardware and software failure, repair, installation, and removal, including root cause investigation
- Recommend, schedule, and perform server OS improvements, upgrades, and repairs
- Support development and implementation of new server projects and new hardware
- Liaise with third-party support and server equipment vendors
- Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans
- Working knowledge of Windows and user
with TCP/IP network protocols, firewall management, and security solutions - Working technical knowledge of infrastructure and supporting technologies such as SAN or NAS storage, Active Directory/Global Catalog
- Knowledgeable of backup/restore solutions and anti-virus solutions
- Must be within driving or walking distance of Washington, DC and willing to work onsite
- Must be willing to work part-time
- Pursuant to a government contract, this specific position requires U.S. citizenship status
- A virtue-centered team who value their work and teammates
- Ongoing learning and development opportunities to foster continuous growth
- A wide variety of benefits for eligible employees related to health, retirement, professional development, and more
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and skilled IT professional looking for a challenging and rewarding role, please submit your application.
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