Sea Logistics Customer Care Manager

3 weeks ago


Memphis, Tennessee, United States Kuehne + Nagel Full time
About the Role

We are seeking a highly skilled Sea Logistics Customer Care Manager to join our team at Kuehne+Nagel. As a key member of our Sea Logistics team, you will be responsible for implementing and managing the Customer Care strategy on a local level, ensuring customer excellence and growth.

Key Responsibilities
  • Provide leadership and direction to the local Customer Care team and local Sea Logistics Field Sales team
  • Oversee staffing and selection decisions, allocate resources, and manage project assignments as necessary
  • Maintain close cooperation with Branch & Area management as well as Sea Logistics operations for an enhanced customer experience
  • Responsibility for profit maximization by avoiding additional costs & expenses due to internal service failure
  • Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel
  • Manage customer retention & focus on prospecting for new Business
  • Stay up-to-date with Market Knowledge & provide continuous updates to the Team
  • Business Development & Strategy setting to increase Market share
  • Supporting Sales in turning opportunities into Business Partners
Requirements
  • 3+ years' Sea Logistics experience
  • 2+ years' Industry experience
  • 2+ years' People Leadership, Collaboration & Empowerment Skills
  • Ability to travel for business reasons
  • Ability to work on-site 5 days per week
About Kuehne+Nagel

Kuehne+Nagel is one of the world's leading logistics companies, with over 80,000 employees at some 1,300 locations in over 100 countries. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.



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