Logistics Customer Service Representative
3 days ago
Are you ready to take your career to the next level in the exciting world of logistics? Kuehne+Nagel, a leading global logistics company, is seeking a highly skilled Road Logistics Customer Care Specialist to join our team in the United States.
Your RoleAs a Road Logistics Customer Care Specialist, you will be responsible for maintaining a portfolio of carriers and building strong relationships with them. You will work closely with our internal systems, including CMS, Carrier411, DAT, TMS, and Freight Friend, to ensure seamless freight movement and optimal costs for our customers.
Your Responsibilities- Develop and maintain a strong network of carriers through daily communication and relationship-building
- Stay up-to-date on market trends and seasonal fluctuations to inform your negotiation strategies
- Negotiate rates with carriers to secure the best possible deals
- Ensure carriers meet all necessary specifications for freight movement
- Identify and capitalize on backhaul opportunities to optimize our network
- Ensure load boards are accurate and complete at all times
- Proactively communicate successes and challenges with colleagues, clients, and carriers
- 1-3 years of experience in transportation, preferably in road logistics
- Excellent customer service and clerical skills
- Ability to work Monday to Friday, 9:00am to 6:00pm
At Kuehne+Nagel, we offer a dynamic and supportive work environment, competitive compensation and benefits, employee discounts, tuition reimbursement, and excellent training programs. Join our team and take advantage of the stability and international career growth opportunities that our industry has to offer.
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