Patient Service Representative
7 days ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Central Ohio Primary Care Physicians in Westerville, OH.
This role is a key point of contact for patients and provides exceptional customer service from start to finish during their visit.
This is a full-time position with a rotating schedule from 7:45am-3:45pm and 8:00am-close, Monday through Friday.
Essential Duties and Responsibilities:
- Ensure patients have a positive experience during their visit by communicating effectively and providing excellent customer service.
- Collaborate with clinical staff to ensure patients and office needs are met and create a positive patient experience.
- Greet patients and complete established check-in procedures upon arrival, including registration and insurance verification.
- Collect copays, deductibles, and outstanding balances.
- Responsible for checking patients out and scheduling follow-up appointments, and communicating necessary items at time of check-out.
- Answer phone calls and email inquiries from patients and administrative departments in a timely manner, directing or escalating inquiries when needed.
- Complete clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox, and general support to all office personnel.
- Ensure confidentiality of patient data and stay up-to-date with HIPAA regulations.
Qualifications:
Experience, Education, Licensures & Certifications:
- Preferred: 1 year of administrative experience in a healthcare-related setting.
- Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience.
Knowledge, Skills & Abilities:
- Excellent interpersonal and verbal communication skills, as well as interpersonal relationship building abilities.
- Strong organizational and written communication skills.
- Ability to multi-task, prioritize, manage time effectively, and respond timely to patients and/or visitors.
- Strong knowledge of HIPAA guidelines and understanding of patient privacy, with ability to demonstrate a high level of confidentiality.
- Ability to work independently and in a team environment, with ability to lead by example.
- Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.
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