Patient Service Representative

7 days ago


Lockport, New York, United States Central Ohio Primary Care Full time

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Central Ohio Primary Care Physicians in Westerville, OH.

This role is a key point of contact for patients and provides exceptional customer service from start to finish during their visit.

This is a full-time position with a rotating schedule from 7:45am-3:45pm and 8:00am-close, Monday through Friday.

Essential Duties and Responsibilities:

  • Ensure patients have a positive experience during their visit by communicating effectively and providing excellent customer service.
  • Collaborate with clinical staff to ensure patients and office needs are met and create a positive patient experience.
  • Greet patients and complete established check-in procedures upon arrival, including registration and insurance verification.
  • Collect copays, deductibles, and outstanding balances.
  • Responsible for checking patients out and scheduling follow-up appointments, and communicating necessary items at time of check-out.
  • Answer phone calls and email inquiries from patients and administrative departments in a timely manner, directing or escalating inquiries when needed.
  • Complete clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox, and general support to all office personnel.
  • Ensure confidentiality of patient data and stay up-to-date with HIPAA regulations.

Qualifications:

Experience, Education, Licensures & Certifications:

  • Preferred: 1 year of administrative experience in a healthcare-related setting.
  • Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience.

Knowledge, Skills & Abilities:

  • Excellent interpersonal and verbal communication skills, as well as interpersonal relationship building abilities.
  • Strong organizational and written communication skills.
  • Ability to multi-task, prioritize, manage time effectively, and respond timely to patients and/or visitors.
  • Strong knowledge of HIPAA guidelines and understanding of patient privacy, with ability to demonstrate a high level of confidentiality.
  • Ability to work independently and in a team environment, with ability to lead by example.
  • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.


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