Group Housing Coordinator
2 days ago
Job Summary
We are seeking a highly skilled and detail-oriented Group Housing Coordinator to join our team at Marriott International. As a key member of our group sales team, you will be responsible for ensuring the success of hotel group guests by providing exceptional service and hospitality from pre-arrival to departure.
Key Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Set-up proper billing accounts according to accounting policies.
- Prepare, review, and issue bills, invoices, and account statements according to company procedures.
- Provide excellent service to both internal and external customers.
- Ensure compliance with standard and local operating procedures.
- Work closely with various departments and outside entities to achieve successful groups.
Requirements
- High school diploma or equivalent.
- Less than 1-year related work experience.
- No supervisory experience.
- License or Certification: None.
Marriott International is an Equal Opportunity Employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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