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Front of House Associate

2 months ago

Atlanta, Georgia, United States RELIVE Health - Empire Portfolio Group Full time
Job Description

**About the Role**

We are seeking a highly skilled and enthusiastic Front of House Associate to join our team at RELIVE Health - Empire Portfolio Group. As the first point of contact for our clients, you will be responsible for creating a warm and welcoming atmosphere, ensuring seamless client experiences, and providing exceptional customer service.

Key Responsibilities:

  • Welcome clients on arrival and ensure timely and efficient scheduling of appointments.
  • Maintain a clean and organized reception area, adhering to high standards of hygiene and safety.
  • Manage client accounts, obtaining and updating personal and financial information as needed.
  • Contribute to achieving business and performance goals for the center.
  • Maintain confidentiality and adhere to HIPAA regulations when handling sensitive client information.
  • Collaborate with administrative and medical team members to ensure smooth operations.
  • Accurately utilize online booking systems to manage client schedules.

Requirements and Skills:

  • High School diploma or equivalent required; Bachelor's degree preferred.
  • 1-2 years of experience working in a Medspa facility or wellness center is essential.
  • Bilingual Spanish is highly desirable (fluent written and spoken).
  • Excellent communication and listening skills are mandatory.
  • Proficiency in computer skills, including scheduling appointments and working with appointment tracking systems.
  • Multi-tasking, time management, organization, attention to detail, professionalism, and quality focus are essential.
  • Knowledge of modern office procedures and excellent verbal and written communication skills in English are required.

Work Environment:

  • Potential exposure to hazardous materials and bloodborne pathogens; OSHA training will be provided.
  • This role requires standing, walking, bending, and kneeling daily, with the ability to move quickly to respond to client needs.

Compensation and Benefits:

  • $18-$20 per hour.
  • Complimentary services and employee discounts with Orangetheory Fitness and RELIVE Health.
  • Access to free mental health counseling.
  • Discounts on theme parks, travel, movies, etc. through LifeMart and TicketsAtWork.
  • Pre-tax commuter benefit plan to save on public transportation to/from work.
  • Employee discounts and professional development assistance.

Center Schedule:

Monday to Saturday.

About RELIVE Health - Empire Portfolio Group:

RELIVE Health - Empire Portfolio Group is a leading provider of anti-aging and wellness services, including hormone optimization, medical aesthetics, vitamin therapy, and regenerative medicine. Our mission is to help people take control of their 'healthspan' through personalized wellness products and services.

Our Values:

We are committed to being Happy, Hungry, Humble, Healthy, and Human in all aspects of our business.