Group Housing Coordinator

3 weeks ago


Atlanta, Georgia, United States Marriott International Full time

Job Summary

We are seeking a highly skilled and detail-oriented Group Housing Coordinator to join our team at Marriott International. As a key member of our group services team, you will be responsible for ensuring the success of hotel group guests by providing exceptional service and hospitality from pre-arrival to departure.

Key Responsibilities

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Set-up proper billing accounts according to accounting policies.
  • Prepare, review, and issue bills, invoices, and account statements according to company procedures.
  • Provide excellent service to both internal and external customers.
  • Ensure compliance with standard and local operating procedures.
  • Work closely with various departments and outside entities to achieve successful groups.

Requirements

  • High school diploma or equivalent.
  • Less than 1-year related work experience.
  • No supervisory experience.
  • None

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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