Patient Account Coordinator

4 days ago


New Lenox, Illinois, United States Silver Cross Hospital Full time
Job Summary

We are seeking a highly skilled Patient Account Representative to join our team at Silver Cross Hospital. As a key member of our Patient Accounts department, you will be responsible for providing exceptional customer service to patients, insurance companies, and attorneys.

Key Responsibilities
  • Answer, resolve, or redirect incoming patient, insurance, and attorney calls
  • Process patient and insurance correspondence and mail returns
  • Check insurance eligibility, load insurance, and queue for billing
  • Process self-pay bills
  • Perform other duties as assigned
Requirements
  • High School graduate or equivalent
  • Excellent customer service skills
  • Ability to work as a team player
  • Basic computer knowledge, with Microsoft Word or Excel applications a plus
  • Previous telephone customer service experience a plus
  • Meditech and Cerner systems experience preferred
  • Ability to multitask and perform effectively in a fast-paced environment
  • Understanding of medical insurance, billing, and benefits a plus
  • Minimum of 1 year previous hospital or medical office medical insurance experience
  • Bilingual (Spanish) a plus
Work Shift Details

Days, Monday through Friday

Department

Patient Accounts



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