Men's Locker Room Attendant

6 days ago

Chicago Illinois, United States East Bank Club Full time
About the Role

We are seeking a highly motivated and detail-oriented Men's Locker Room Attendant to join our team at East Bank Club. As a key member of our hospitality team, you will be responsible for maintaining a clean, organized, and fully stocked locker room while providing exceptional customer service to our members and guests.

Key Responsibilities
  • Provide quality customer service to all members and guests within the locker room.
  • Deliver a high level of hospitality and integrity while providing a world-class experience to our members.
  • Treat members, guests, and employees with fairness, integrity, positivity, and consistency.
  • Deliver a strong and consistent work ethic.
  • Inspire greatness.
  • Use prescribed cleaners to clean all surfaces, including mirrors, tiles, stainless steel, toilets, urinals, carpets, showers, steam, sauna, and lockers.
  • Quickly and effectively collect towels for laundry and ensure clean towels are adequately stocked in both the locker room and the Spa.
  • Stock all supplies throughout the locker room, including soaps, shampoos, conditioners, lotions, hair brushes, Q-tips, tissues, toilet paper, and paper towels.
  • Ensure all containers are clean and legible.
  • Report any malfunctioning or damaged equipment to the Operator and/or Supervisor.
  • Maintain the condition of lockers by checking for lost articles and debris, as well as wiping down no less than weekly.
  • Use various tools, such as mops, vacuums, and squeegees, to maintain the cleanliness of all flooring throughout the locker room.
  • Empty garbage dispensers throughout the locker room and the Spa.
  • Clean and disinfect all surfaces necessary, including sandals and water dispensers in the Spa.
  • Basic knowledge of the Club and Club offerings.
  • Professionally enforce Club policies and procedures, including Children's Guidelines.
  • Present a professional image at all times and follow dress code guidelines as outlined by Human Resources.
  • Build strong relationships with members and guests by delivering outstanding customer service.
  • Remain positive at all times.
  • Ensure personal belongings are properly stored in an employee locker or other space outside of the locker room.
  • Ensure cell use is not permitted while on shift.
  • Work closely with others as part of a team.
  • Document or report all incidents and accident paperwork within 24 hours of the event.
  • Maintain a great attendance record and remain in compliance with the EBC attendance policy.
  • Adhere to all policies and procedures as stated in the Employee Handbook.
  • Report any suspicious activity or inappropriate behavior to your supervisor.
  • Other tasks as assigned by the Supervisor, Manager, and/or Director.
Requirements
  • Must be authorized to work in the USA. We use E-Verify.
  • Standing, sitting, stooping, bending, crouching, kneeling, and smiling for sustained periods of time.
  • Ability to push, pull, and lift up to 30 lbs.
  • Ability to grasp and reach, sometimes above shoulder level.
  • Must be able to walk through the locker room for sustained periods of time, including working in the stooping or kneeling position.
  • Experience with housekeeping in a luxury, upscale environment preferred.
  • Ability to multitask, work well under pressure, and able to work in a fast-paced environment.
  • Ability to work weekends and be flexible with schedules.
  • Ability to remain calm, patient, and professional at all times.
  • Exceptional organizational, written, and oral communication skills.
Diversity, Inclusion, and Belonging Matters

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission.

Benefits
  • Paid time off for full and part-time team members.
  • 401k - company match.
  • Parking and transit benefits.
  • Pet Insurance through MetLife.
  • Free workout privileges and employee discounts.
  • Flexible schedules.

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