Insurance Customer Service Specialist

7 days ago


CrotononHudson, New York, United States State Farm Insurance Full time

Job Overview: State Farm Insurance is seeking a highly skilled Insurance Customer Service Specialist to join our team. In this role, you will be responsible for providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.

About the Role: As an Insurance Customer Service Specialist, you will be the primary point of contact for customers regarding policy inquiries and claims. You will work closely with team members to resolve customer issues and ensure customer satisfaction. Your excellent communication skills and attention to detail will ensure that customer needs are met promptly and efficiently.

Responsibilities:

  • Assist customers with their insurance needs by providing accurate and timely information
  • Process policy changes and updates in the system
  • Handle incoming calls and emails from customers regarding policy inquiries and claims
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction
  • Maintain customer records and update information as needed

Requirements: To be successful in this role, you will need to have excellent communication skills, a strong attention to detail, and the ability to work well under pressure. You will also need to stay up-to-date with insurance products and industry trends to effectively assist customers.

What We Offer: As an Insurance Customer Service Specialist at State Farm Insurance, you can expect a competitive salary range of $40,000 - $60,000 per year, depending on your location and experience. Additionally, you will have access to comprehensive training and development opportunities to help you grow your career.



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