Senior Technical Operations Specialist

1 week ago


Hudson, United States HCL Technologies Full time
Job Overview
HCL Technologies is seeking a seasoned technical professional to join our team as a Senior Technical Operations Specialist. This role requires a highly skilled individual with extensive experience in desktop support, hardware and software troubleshooting, and network administration.

Key Responsibilities
As a Senior Technical Operations Specialist, you will be responsible for providing top-notch support and troubleshooting services for desktop and laptop computers at the Geek Bar desk. Your tasks will include installing hardware and software on workstations, setting up and maintaining network and telecommunications systems, and resolving LAN, server, and connectivity issues. You will also be required to utilize a ticketing system, re-image computers, perform data migrations and restorations, and conduct remote problem solving when needed.

Requirements
To be successful in this role, you must possess a deep understanding of hardware components, hardware configurations, and software experience. Additionally, you should have strong analytical and problem-solving skills, excellent communication skills, and the ability to work independently with minimal supervision. A minimum of 6 years of prior experience in a desktop support role is required.

Salary
The estimated salary for this position is $110,000 per year, based on industry standards and market conditions.

Benefits
HCL Technologies offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for career growth and professional development.

Additional Information
In this role, you will be expected to adhere to quality standards, regulatory requirements, and company policies. You will also be required to work on value-added activities such as knowledge base updates and management, training freshers, coaching analysts, and ensuring positive customer experiences through first-call resolution and minimum rejected resolutions/reopen cases.

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