Automotive Customer Experience Specialist

3 weeks ago


Stamford, Connecticut, United States Volkswagen of Stamford Full time
Service Advisor Role Overview

Salary: $50,000 - $70,000 per year

Job Description

In this critical role, the Service Advisor serves as the liaison between customers and our skilled technicians. Your primary responsibility will be to ensure that every customer interaction is positive and productive, from greeting them at the service drive to explaining the repair process and final bill.

Main Duties:
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  2. Manage the daily workflow in the service lane, ensuring efficient use of technician time
  3. Communicate clearly with customers regarding repair options, estimates, and timelines
  4. Develop effective solutions to resolve customer concerns and issues
  5. Prioritize tasks and delegate responsibilities to optimize productivity
Qualifications

To excel in this position, you should possess:

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  • A high school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Basic computer knowledge and experience with automotive diagnostic software
  • A valid driver's license and willingness to work in a fast-paced environment
Why Join Our Team?

Volkswagen of Stamford offers a dynamic and supportive work environment with opportunities for growth and development. You can expect:

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  • A competitive salary and comprehensive benefits package
  • Professional development opportunities to enhance your skills
  • A collaborative team-oriented culture
  • Ongoing support and resources to help you succeed


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